Jobs

Civic Hall Labs is currently seeking accomplished and civic-minded individuals to join our team. We’re looking for dynamic folks who can appreciate the unique challenges and opportunities of designing and developing technology for public good, and who feel passionate about people-first processes and critical evaluation. Ideal candidates are self-starters, able to juggle and respond to competing priorities, and are strong communicators and translators across diverse audiences.

Civic Hall Labs is a member of the community at Civic Hall: the thousand-member community center for civic innovators in New York City. The sunlit workspace in the heart of NYC’s Chelsea District houses the Civic Hall Labs office.

Civic Hall Labs envisions a future where the use of technology by all creates a more democratic, just, and equitable society. True to that principle, Civic Hall Labs is committed to equity and weaving a community that values diverse perspectives and experiences. We actively seek a diverse pool of applicants from or who have worked closely with historically marginalized groups, including but not limited to people with disabilities, people of color, LGBTQ people, first- or second-generation immigrants, and people from low-income families. When applying, please include information about your unique background.

Chief Operating Officer

Civic Hall Labs is seeking a Chief Operating Officer to join its dynamic team. Reporting directly to the Executive Director, the COO will be in charge of ensuring programmatic excellence and supporting program growth operationally and strategically. The COO will work collaboratively with the Chief Technology Officer, Chief Partnerships Officer, Program Leadership, and other members of the Civic Hall Labs team as we enter a new phase in our growth.

Location: New York, New York
Experience: 10+ years mix of strategy, operations, program management experience

Position Summary

Reporting to the Executive Director, Civic Hall Labs’ COO is responsible for the strategic execution, oversight, and evaluation of Civic Hall Labs’ programmatic work. The COO manages, coordinates, and supports Civic Hall Labs staff in their various capacities in working cohesively toward project progress. The COO is responsible for the development and day-to-day management of organizational program areas, work plans and support of program and project staff and partners in execution of those work plans, including designing and tracking budgets, timelines, and evaluation metrics. The COO works very closely with the Civic Hall Labs staff in each of their areas to efficiently coordinate their engagement with projects over time.

Responsibilities

EXECUTIVE LEADERSHIP
  • Lead the process of setting annual and three year organizational strategy and impact framework in partnership with the Executive Director and CTO ;
  • Lead Senior Leadership on the creation of strategic programs and projects, and how they meet CHL’s organizational impact framework and metrics
  • Create and maintain performance management process that measures and evaluates progress against goals for the organization;
  • Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth.
PROGRAMS MANAGEMENT
  • Manage Program Leadership in developing and executing programs according to agreed upon strategy and goals;
  • Establish and review key impact measurements across the programs;
  • Devise, manage, and oversee the implementation of program work plans, including the direct management of timelines and budgets that adhere and contribute to the Labs methodology of designing and developing for the public good;
  • Provide day-to-day oversight and management of program leadership in their execution of those work plans, working with program leadership to keep projects on schedule, anticipate challenges, troubleshoot where needed, and carry out Labs’ values through our projects;
  • Develop and implement project management tools, dashboards, workflows, budgets, and all other infrastructure that streamlines work and documents program progress;
  • Create and manage project and program data collection and evaluation systems to enable program efficacy and efficiency. Plan, track, and write-up progress in terms of Labs impact metrics and funder goals.
PROGRAM GROWTH + STRATEGY
  • Work with the Executive Director on top level strategy for how to grow successful programs, and report to the ED on progress;
  • Grow and manage results-oriented program teams, sometimes in preparation for independent program leadership (Ex: Director of Justice Lab), including attracting, interviewing, and retaining high performance team members to facilitate scaling;
  • Develop program funding strategy and implementation plans alongside Executive Director.
OPERATIONS
  • Oversee organization-wide, daily operations and manage relationships with vendors and contractors;
  • Coordinate Controller and bookkeeper to ensure our books, reports, and budgets are maintained;
  • Support Executive Director with all Board matters;
  • Ensure CHL’s financial, legal, and insurance needs are met;
  • Manage HR needs through working with our Benefits, Payroll and Employee Compliance Vendor;
  • Oversee the recruitment and organizational onboarding of new employees; ensure managers consistently executed employee reviews.

Qualifications

  • Explicit experience in program management and development in a growing nonprofit;
  • Successful track record in setting priorities, shaping processes, managing budgets, and developing infrastructure for scale ;
  • Successful track record working with and managing contracts and subcontractors;
  • Minimum of ten years in leadership positions, supervising seasoned staff;
  • Experience recruiting, building, and managing diverse teams;
  • Experience working in a startup environment and/or within tech or innovation;
  • Experience supporting an Executive Director / CEO / Vice President;
  • Outstanding managerial, supervisory, team-building, and mentoring skills;
  • Familiarity with the practice of civic tech desireable;
  • Familiarity with government contracts desireable;
  • Sense of humor appreciated.

How to Apply

Please submit your resume and cover letter to jobs[at]civichalllabs.org as soon as possible. Civic Hall Labs is an equal opportunity employer that does not discriminate in its hiring practices and, in order to build the strongest possible workforce, actively seeks applicants from many backgrounds. Applications are reviewed on a rolling basis. We look forward to contacting applicants that are the right fit for this position. Once submitting your application, you will receive a receipt of application email. We will contact you should we move forward with the interview process.

Development Officer

Civic Hall Labs currently seeks a thoughtful development professional to join its dynamic team. The Development Officer will be responsible for supporting the development and execution of our organizational fundraising strategies and partnerships. As a start-up research and development nonprofit in civic technology, our work will provide you with opportunity to network with a wide and unique range of partners outside of traditional philanthropy.

Location: New York, New York
Experience: 2-4 Years of Experience

Position Summary

Civic Hall Labs is seeking a charismatic and highly-organized Development Officer to support our organization in developing and executing our organizational fundraising strategies and partnerships. The Development Office will work very closely with Civic Hall Labs Executive Director to identify, cultivate, and manage foundation and corporate partnerships. Experience in moves management, cultivation strategies, and identifying opportunities at every turn will be critical skills in this position. As a new position in a quickly growing research and development nonprofit, the Development Officer will have the opportunity to support the development of our annual fundraising strategies and tracking systems. The Development Officer will also work with program staff to submit and manage grant proposals and reporting.

Responsibilities

  • Proactively research new relationships for public and private grant funding opportunities Incorporate regular research for ongoing and future funding priorities into weekly and monthly work-plans and regularly report out on research findings;
  • Manage Executive Director and funder touch strategies and calendar all funder meetings;
  • Design and lead the development of annual organizational fundraising strategies and fundraising tracking systems;
  • Work with program staff to manage the creation and writing of compelling proposals for general and project-related grants and ensure timely reporting on achievement of program and project goals;
  • Work with program staff to oversee preparation of budgets, financial reports, and supplementary materials;
  • Maintain relationships with funders (and prospective funders) by providing stewardship of sponsorships and grants, inviting them to relevant events and programming;
  • Assist in coordinating meetings and site visits with funders; assist in providing site visits;
  • Stay current with funding trends in the civic tech community, as well as the broader philanthropic community;
  • Update database and tracking systems with pertinent information, correspondence, and documents and reports related to donors and prospects.

Qualifications

  • 2-4 years of experience in nonprofit development, business development, and/or client relationship management;
  • Experience working in a small, startup-stage organizations; ideal candidate has experience also working in government and/or nonprofit;
  • Excellent writing ability, including proofreading and editing skills, outstanding oral and written communication skills;
  • Demonstrated ability to set priorities, organize workload, manage competing demands, meet deadlines, and set and achieve ambitious goals;
  • Ability to collaborate with a wide range of stakeholders, including public end-users, government, nonprofits, philanthropy, and corporations;
  • Familiarity with civic technology;
  • Familiarity with New York City tech scene a plus;
  • Familiarity with any CRM required; familiarity with Insightly a plus;
  • Must be impact-oriented and mission-driven;
  • Informed perspective on social justice issues;
  • Outgoing and perceptive personality;
  • Sense of humor appreciated.

How to Apply

Please submit your resume and cover letter to jobs[at]civichalllabs.org as soon as possible. Civic Hall Labs is an equal opportunity employer that does not discriminate in its hiring practices and, in order to build the strongest possible workforce, actively seeks applicants from many backgrounds. Applications are reviewed on a rolling basis. We look forward to contacting applicants that are the right fit for this position. Once submitting your application, you will receive a receipt of application email. We will contact you should we move forward with the interview process.

Product Manager, NYC Open Referral Pilot

Civic Hall Labs currently seeks a talented and passionate Product Manager to work on the groundbreaking NYC Open Referral Pilot. Working within an iterative design and development process, the Product Manager will play a dynamic and critically important role in leading up the development of a cooperative, open source data service for health, human, and social services in NYC.

Location: New York, New York
Experience: 5+ Years

Position Summary

Reporting to the Health Lab Director, the NYC Open Referral (NYCOR) Product Manager will be responsible for the product strategy and management of the collaborative and multidisciplinary two-year NYCOR pilot. Supported by the NYCOR Program Associate, the Product Manager will conduct an intensive discovery process to understand the processes and pain points involving the management of information about the social services available to people in need. The Product Manager will need to think deeply about not only the technical product being built, but the diverse and unique perspectives, processes, and power structures of a variety of governmental and non-governmental organizations. The ideal candidate will have superb product, interpersonal, and business abilities: able and interested in telling a compelling product story to stakeholders, funders, users, and the broader community of open source projects operating in the human services sphere. The Product Manager will work closely with the CTO, Health Lab Director, NYCOR Program Associate, and an outside technical and design partner throughout the NYCOR pilot. During less intensive phases of the NYCOR build, the Product Manager will have the opportunity to work on a range of Civic Hall Labs projects and products seeking to advance the use of technology for public good.

About New York City Open Referral

Civic Hall Labs is launching the New York City Open Referral pilot to explore technical and organizational solutions to the “information and referral problem” in health, human, and social service. Civic Hall Labs will seek to build cooperative data exchange that works with existing systems instead of trying to replace existing workflows. The data infrastructure will enable this information to be freely accessible as raw data, in real-time, to a robust ecosystem of organizations and technologies that each work in their own way to help New Yorkers find everything from childcare to eldercare, from youth activities to job training, and more. This data exchange will serve hundreds of local social service organizations and City agencies — who themselves serve millions of New Yorkers. Building such infrastructure will finally enable technologists to build tools that help individuals and communities directly access this information.

Responsibilities

SOLUTION DESIGN & PRODUCT MANAGEMENT
  • Lead an intensive discovery phase into the maintenance, verification, and utilization of health, human, and social services data in organizations that make referrals to New Yorkers in need;
  • Integrate user research, market analysis, and community feedback into product requirements to ensure products satisfy user needs, as well as wants;
  • Assess the relevance and effectiveness of existing tools, and identify needs not currently met by any pre-existing technology;
  • Set the discovery strategy, and eventually the product strategy, prioritize features, build consensus, and coordinate schedules with engineering;
  • Build and maintain a roadmap to delight and support our users while growing the business case for use and integration.
PROCESS COMMUNICATION
  • Work with the NYCOR Program Associate to ensure communication flows efficiently and effectively between stakeholders. Ensure that goals are clear, stakeholders are looped in as needed, and owns the process;
  • Produce documentation, and/or ensure continual improvement of documentation, of applied technology and associated processes;
  • Serve as a spokesperson for the pilot to external audiences, including groups working across the Open Referral community to educate and provide guidance.
TESTING & EVALUATION
  • Co-design user engagement sessions and work with project manager to ensure that each stakeholders' objectives are articulated and met;
  • Inform product decisions with qualitative and quantitative data on user behavior and experimentation;
  • Contribute to development of the pilot evaluation methodology with other team members and stakeholders.

Qualifications

  • A minimum of 5+ years experience in a product manager or similar role;
  • Demonstrated success of bringing products to launch (data product experience a plus);
  • Feels passionate about a user-centric approach to product and is capable of executing with individuals and organizations of diverse backgrounds;
  • Built and delivered a product from scratch, ideally without a pre-existing infrastructure;
  • Built and delivered data service products;
  • Experience writing functional specifications for engineering;
  • Strong communication skills and enjoy working with customers and presenting internally and externally; proven ability to run effective meetings; comfortable interacting at all levels of an organization;
  • Experience with service design highly desirable;
  • Familiarity with multi-stakeholder governance and cooperative development processes a plus;
  • Familiarity with agile development processes and practices preferred;
  • Sense of humor appreciated.

How to Apply

Please submit your resume and cover letter to jobs[at]civichalllabs.org as soon as possible. Civic Hall Labs is an equal opportunity employer that does not discriminate in its hiring practices and, in order to build the strongest possible workforce, actively seeks applicants from many backgrounds. Applications are reviewed on a rolling basis. We look forward to contacting applicants that are the right fit for this position. Once submitting your application, you will receive a receipt of application email. We will contact you should we move forward with the interview process.

Program Associate, NYC Open Referral Pilot

Civic Hall Labs currently seeks a talented and highly-organized Program Associate to work on the groundbreaking NYC Open Referral Pilot. Working within an iterative design and development process, the Program Associate will play a dynamic, critically important, and multifaceted role that supports the NYC Open Referral team in project coordination, intensive partner engagement, a discovery and product development process, facilitation of a collective governance process, and communications.

Location: New York, New York
Experience: 2+ Years

Position Summary

Reporting to the Health Lab Director, the NYC Open Referral Program Associate will support the coordination of governmental and nongovernmental health, human, and social service providers, a production team, technical advisors, and other Open Referral partners through a collaborative two-year pilot. The pilot consists of an iterative user-centric design and development process integrated within a partner engagement and organizing process. The pilot will result in open source data infrastructure that works across many different sectors of health, human, and social services. It aims to enable open, automated, and trusted sharing of resource directory data among providers in New York City. During less intensive phases of the NYCOR pilot, the Program Associate will also provide support and coordination for other pilots in the Health Lab.

About New York City Open Referral

Civic Hall Labs is launching the New York City Open Referral pilot to explore technical and organizational solutions to the “information and referral problem” in health, human, and social service. Civic Hall Labs will seek to build cooperative data exchange that works with existing systems instead of trying to replace existing workflows. The data infrastructure will enable this information to be freely accessible as raw data, in real-time, to a robust ecosystem of organizations and technologies that each work in their own way to help New Yorkers find everything from childcare to eldercare, from youth activities to job training, and more. This data exchange will serve hundreds of local social service organizations and City agencies — who themselves serve millions of New Yorkers. Building such infrastructure will finally enable technologists to build tools that help individuals and communities directly access this information.

Responsibilities

PROJECT MANAGEMENT
  • Collaborate on and execute work plan in partnership with Labs’ team;
  • Provide project, event, and meeting support or other logistical duties as assigned;
  • Participate in design of our evaluation process, assist in measuring pilot program outcomes/results, and recommend iterative improvements.
PARTNERSHIPS and STAKEHOLDER ENGAGEMENT
  • Maintain relationships with diverse, busy government and nonprofit partners, stewarding custom goal-setting and achievement to ensure participation is successful on multiple fronts for entities involved;
  • Organize and support the facilitation of collaborative design sessions and governance processes among individuals with limited resources;
  • Collaborating with Labs’ communications staff, manage outreach and communication to various communities both within NYC and across the Open Referral network;
  • Create written products on an ongoing basis, including external communications and background memos for generalist audiences.
PRODUCTION TEAM COORDINATION
  • Support the production team on an intensive discovery phase into the maintenance, verification, and utilization of health, human, and social services data in organizations that make referrals to New Yorkers in need;
  • Manage logistics and communication between NYC pilot partners and product team.

Qualifications

  • 2+ years in demonstrated project management success, including executing on programmatic work plans and direct management of timelines and budget;
  • Demonstrated success in partner engagement, with a preference for individuals who have designed and executed on engagement plans in collective impact settings;
  • Excellent communication skills necessary, especially with regard to translating technical subject matters to nontechnical partners and vice versa;
  • Ability to interact effectively and professionally with individuals of different sectors, with varying levels of technical ability, and from diverse professional backgrounds. This includes organizing and supporting the facilitation of small and large meetings and cooperative gatherings;
  • High level organizational skills;
  • Experience working in a lean and fast-paced start-up environment;
  • Familiarity with multi-stakeholder governance and cooperative development processes;
  • Familiarity with user research practices and user-centered design principles;
  • Familiarity with agile development processes and practices preferred;
  • Demonstrated ability to set priorities, organize workload, manage competing demands, meet deadlines, and set and achieve ambitious goals;
  • Sense of humor appreciated.

How to Apply

Please submit your resume and cover letter to jobs[at]civichalllabs.org as soon as possible. Civic Hall Labs is an equal opportunity employer that does not discriminate in its hiring practices and, in order to build the strongest possible workforce, actively seeks applicants from many backgrounds. Applications are reviewed on a rolling basis. We look forward to contacting applicants that are the right fit for this position. Once submitting your application, you will receive a receipt of application email. We will contact you should we move forward with the interview process.